Policy

PLEASE READ BEFORE BOOKING

NEW CLIENT POLICY

WE ASK THAT NEW CLIENTS ARRIVE 15 MINUTES PRIOR TO THEIR SERVICE TO FILL OUT THE NECESSARY PAPERWORK.

IF YOU DO NOT ARRIVE 15 MINUTES PRIOR TO YOUR SERVICE, THE TIME IT TAKES TO FILL OUT THE PAPERWORK WILL BE DEDUCTED FROM YOUR TOTAL SERVICE TIME.

PLEASE KEEP IN MIND WE MAY HAVE OTHER APPOINTMENTS AFTER YOURS. WE WILL ALWAYS DO OUR BEST TO ACCOMMODATE YOU.

CANCELLATION POLICY

ANY CANCELLATION OR RESCHEDULE MADE LESS THAN 12 HOURS WILL RESULT IN A CANCELLATION FEE. THE AMOUNT OF THE FEE WILL BE 30% OF THE SERVICE PRICE. IF A CLIENT FAILS TO BE PRESENT AT THE TIME OF THE SCHEDULED APPOINTMENT, IT WILL BE CONSIDERED AS A NO SHOW. NO SHOWS WILL BE CHARGED 100% OF THE SERVICE PRICE.

IN THE EVENT OF A TRUE, UNAVOIDABLE EMERGENCY, ALL OR PART OF YOUR CANCELLATION FEE MAY BE APPLIED TO FUTURE SERVICES.

BOOKING POLICY

A CREDIT CARD ON FILE IS REQUIRED TO HOLD YOUR APPOINTMENT. HOWEVER, YOU WILL NOT BE CHARGED UNLESS YOU ARE A NO SHOW AND/OR CANCEL WITHIN 12 HOURS.

(SEE CANCELLATION POLICY)

IF YOU ARE NOT COMFORTABLE PUTTING YOUR CREDIT CARD ON FILE, WE DO COLLECT 25% CASH DEPOSIT TO HOLD YOUR APPOINTMENT.

MAKE SURE THAT YOU HAVE ATLEAST 50% OF YOUR EXTENSIONS LEFT TO BOOK FOR A REFILL OR ELSE IT WILL BE CONSIDERED A FULL SET.

( PLEASE SEE REFILL POLICY )

MAKE-UP POLICY

PLEASE THOROUGHLY REMOVE ALL MAKEUP BEFORE COMING TO YOUR APPOINTMENT. EYES MUST BE CLEAN AND OIL FREE UPON ARRIVAL. OTHERWISE, WE WILL CHARGE A $10 MAKEUP REMOVAL FEE. THE TIME SPENT REMOVING YOUR MAKEUP WILL BE DEDUCTED FROM YOUR SESSION AND YOU WILL STILL BE CHARGED THE FULL PRICE.

WE ARE UNABLE TO PROPERLY ADHERE SEMI-PERMANENT EXTENSIONS ON LASHES THAT HAVE MAKEUP/ RESIDUE BUILDUP AND IN MORE SERIOUS CASES, IT CAN LEAD TO IRRITATION AND INFECTION.

REFILL POLICY

REFILL PRICES ARE BASED ON THE PERCENTAGE OF LASH EXTENSIONS STILL ATTACHED TO THE NATURAL LASHES AND THE TIME SINCE YOUR LAST APPOINTMENT. PLEASE UNDERSTAND THAT THE LONGER YOU WAIT TO BOOK A FILL, THE LONGER YOUR NEXT APPOINTMENT WILL TAKE. THE NATURAL LASHES GO THROUGH A CYCLE OF GROWTH AND SHEDDING, SO TO INSURE FULLNESS AT ALL TIMES, IT'S BEST TO SCHEDULE A FILL EVERY 2-3 WEEKS MAX. AFTER 3 WEEKS, THERE IS A POSSIBILITY IT WILL BECOME A FULL SET.

HAVE AT LEAST 50 % OF YOUR LASH EXTENSIONS LEFT FOR A REFILL. LESS THAN 30% IS CONSIDERED A FULL SET.
IF 80% OF THE EXTENSIONS ARE GROWN OUT AND LOOSE, IT WILL BE CONSIDERED A FULL SET.
APPOINTMENTS MUST BE WITHIN 28 DAYS OF THE LAST VISIT. BOOKING AFTER 28 DAYS FROM YOUR LAST APPOINTMENT WILL BE CONSIDERED A FULL SET. NO EXCEPTIONS.

PLEASE KEEP IN MIND THE FEWER LASH EXTENSIONS YOU HAVE ON OR THE LONGER YOU WAIT FOR A FILL, THE LONGER THE APPOINTMENT WILL TAKE OR THE RESULT MAY NOT BE AS FULL.

FOREIGN REFILL POLICY

WE KINDLY REQUIRE ALL OF MY CLIENTS WITH EXISTING LASH EXTENSIONS FROM OTHER LASH ARTISTS TO BOOK A CONSULTATION BEFORE BOOKING A FILL APPOINTMENT. WE MUST FIRST ASSESS THE WORK TO BE SURE WE CAN WORK OVER IT. IF WE CANNOT WORK OVER THE EXISTING WORK, WE WILL RECOMMEND A REMOVAL AND FULL SET.

IF YOU ARE UNABLE TO COME IN FOR A CONSULTATION FIRST, WE RECOMMEND BOOKING A FULL SET OR A FOREIGN REFILL TO ENSURE WE HAVE ENOUGH TIME WITH YOU.

PLEASE NOTE THAT THERE WILL BE AN ADDITIONAL $30 CHARGE APPLIED TO THE REGULAR REFILL SERVICE PRICE FOR FOREIGN FILLS.

FOR INSTANCE, IF YOU HAVE A CLASSIC SET AND MY REGULAR CLASSIC REFILL PRICE IS $70, THE TOAL AMOUNT PAYABLE DURING CHECKOUT WILL BE $100.

AGE POLICY

CLIENT MUST BE AT LEAST 15 YEARS OR OLDER TO RECEIVE SERVICES. MINORS UNDER 18 MUST BE ACCOMPANIED BY AN ADULT.